No FISS/DDE Access on 5/5-5/8 (Part B) and 5/19-5/22 (Part A) !!! Read Below!!!
The Centers for Medicare & Medicaid Services will be migrating its data center in May 2023 . As a result, all Medicare Administrative Contractors (MACs), will be observing a series of dark days to accommodate the anticipated duration of this activity and to ensure the completion of weekly/monthly/quarterly processing and the migration of the data center.
These dark days will limit access to information provided by the interactive voice response (IVR) systems, the FISS/DDE systems and Medicare self-service portals. Providers may experience limited or no access to claim status, eligibility, reopening/appeal status and financial claim information.
Medicare Part B
• The weekend of 5/5/2023 to 5/8/2023, starting on Friday evening, 5/5/2023, Part B (MCS) production cut-over
• Monday, 5/8/2023 - MAC dark day to support the completion of the migration to new data center.
Medicare Part A
• The weekend of 5/19/2023 to 5/21/2023, starting on Friday evening, 5/19/2023, Part A (FISS) production cut-over
• Monday, 5/22/2023 – MAC dark day to support the completion of the migration to new data center.
There is a chance that your login for FISS/DDE may not work after the dark day. If this happens to your ID you will need to contact your MAC's EDI helpdesk for FISS/DDE and request a temporary password for your RACF ID and login with that on the FISS/DDE system and reset your password.
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.