AXIOM is committed to maintaining the highest level of privacy and security of your personal information, while providing you with excellent service. We want to ensure that you comfortably use AXIOM products and services while knowing that AXIOM is protecting your privacy interests.
This privacy statement is for the Web sites: axiom-systems.com, ivertex.com, solace-emc.com, and solace-emc.net.
Personally Identifiable Information Collection
AXIOM may collect information from visitors. This information is important for us to determine how to tailor our services for your specific needs and how to best contact you for next steps. For example, you may be asked to provide your e-mail address or zip code. We may also ask you how you heard about us and who you were referred by. We may also ask you if you would like to refer a colleague to us and to provide us with contact information for them so we may contact them. When visiting the Web site, we automatically collect your Internet Protocol (IP) address, what page you requested, and the time, of which all are not linked to personally identifiable information.
Third-Party Information Collection
Absolutely no third-party directly collects personally identifiable information through our Web site. In addition, business partners do not have access to personally identifiable information collected through our Web site.
AXIOM Use of Collected Information
We store information from you to help us better tailor our services for you as well as qualify your location for referrals and product update notices. Yourcontact information is used to notify you of requests you have made, or information that we need to get to you. Information is also used by us for internal statistical analysis, internal promotions, and our goals for the commitment of excellence. Some information may be shared with business partners, but this information is shared in aggregate form only, unless you have opted-in for specific information requests.
A cookie is a piece of data stored on the user’s computer. We do not currently use cookies on our site to track or store personally identifiable information. We do not have access to, or are not responsible for the cookies that our business partners use for their sites. For more information about their privacy policies please visit their Web sites.
We do track your usage information through your IP address, what page you requested, and the time, of which all are not linked to personally identifiable information. We use this information to improve the usability of the Web site and ascertain statistics of search engine ranking and areas of interest on the Web site.
We occasionally send out information on products, services, special deals, and contacts. If you choose not to receive these types of communications, we respectfully honor your wishes.
We require contact information such as office name, name, physical address, and email address to send you a newsletter. If you choose not to receive these types of communications, we respectfully honor your wishes.
On some occasions it is necessary to send out a service-related announcement that is not promotional in nature. This is a highly important letter or email that necessitates your attention relating to our service.
Our customer service goals drive us to communicate with you with whatever means you choose. We use the information collected to do just that.
If we are so required by law, we will comply with judicial proceeding and disclose personal information at that time. We otherwise will make every effort to preserve your privacy.
There may be occasions where we must share your personal information with third parties, such as a service provider, manufacturer, or in the event of a business transition, such as a merger. Since we provide many services through our company, we must provide some information to the originators of the business to enable the transaction to be processed. These other companies do not use personally identifiable information for any secondary purposes, but only to complete our business process to deliver you your services. In the event of a merger, users will be notified via email and a distinguishable notice on our website prior to a change in ownership or control of their personal information.
This Web site contains links to other sites. Please be aware that we are not responsible for the practices or content of these links. If you exit our website through a link to another website, we are not responsible for what that Web site collects from you, nor the contents of the linked site, once you exit our Web site. A link does not represent a direct endorsement of that linked Web site. Please review the privacy policy of those Web sites to understand their perspective on the privacy of your information.
We periodically collect information for surveys, such as contact information and general demographics. The information retrieved in the surveys are used to provide better customer service (e.g. satisfy a customer’s needs, enhance a current customer’s experience, provide opportunity for more visible roles, and enhance product development). Personally Identifiable information is not shared with third parties unless we give prior notice and choice. If we use an intermediary to conduct these surveys or contests, they may not use your personally identifiable information for any secondary purposes.
If you provide us with a referral, we use the contact information you have provided to notify them about our service. If they choose to not proceed with our services and express that they would like to be removed from our database, we do so at their request.
Security is of the highest priority at AXIOM. Much of our service is built around effective security because we understand how crucial it is to protect yours and your affiliates’ privacy. We have many layers of security to protect your information on and offline. When entering any personally identifiable information online, we use what is called a secure socket layer that protects your information from being exposed to anyone but AXIOM. Your personally identifiable information is also stored securely in the office. Only the security-access employees have access to the information, such as, but not limited to an IT manager (who maintains the data), an accounting staff individual (to process billing information), and a customer service representative (to assist with your account). The servers that store the information are in a secure location, only accessible by high-level security employees. If you have any questions about the security at our Web site, please send an email to solace.support@axiom-systems.com
Choice/Opt-out If you choose no longer to receive our newsletters and promotional communications, you may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email and/or emailing us at solace.support@axiom-systems.com You may also contact us by fax at 602-439-0808, or mail to
AXIOM Systems, Inc.
Attn: Privacy
241 E. Fourth Street, Ste. 200
Frederick, MD 21701-3602
To protect your privacy, we always notify you if your information is being collected by an outside party so you may make an informed choice as to whether or not they should proceed with services that require an outside party.
Supplementation of Information
We are dedicated to providing you with the services that you request from us. To do so, it is necessary for us to supplement the information we receive with information from 3rd party sources such as additional marketing data added to our existing user database to better target our advertising and provide pertinent offers we think you would be interested in. We use this information as an enhancement to provide you with premium service.
Modifying Personal Information
If your information changes, you may email us at solace.support@axiom-systems.com or contact us by telephone or mail at the contact information below. In some cases, such as a requirement by law or for audit or accounting procedures, we may withhold deletion of your information until the process is completed.
Notification of Changes
Should we make changes to our privacy policy we will communicate these changes to you by making changes to this policy, on our Web site, or through other manners that we deem appropriate so you may always know how we collect, handle, and utilize your personally identifiable information. We will do this to show you that we respect your right to privacy. If we will use your information in a manner different than when it was determined at the time of collection, we will notify you through a more direct communication such as email or fax so that you may have a choice as to whether or not we may do so.
customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
