First Class support is our promise to you. Our dedicated team is prompt, courteous, knowledgeable and friendly. They will go out of their way to make sure your issues are addressed and can help you with any and all questions you may have about the product, enrolling with payers, or even help with billing. Think of us as a partner and an extension of your business. Give us a try; you will like the results.
The best way to reach us is to click on the support button from within the SolAce product or after you have logged in to this web site. That way we know who you are and we can prompt you for additional information that will help us support you better. There you will also find additional training materials, helpful hints, FAQs, manuals and videos that may help you resolve the issue.
Otherwise, just e-mail us at support@solace-emc.com or call us at (602) 439-2525 between 6:00 a.m. and 4:00 p.m. Mountain Standard Time, Monday through Friday excluding company holidays. We will promptly and courteously address your issues. If you wish to be called back, please let our help desk know the best times to reach you and we will schedule an appointment, so as to not interrupt your practice or interfere with patient visits.
If you are looking for downloadable forms and helpful information about how to enroll with any payer on our payer list, visit the Payer Section of our site whether you are an existing client or not. We work hard to try to remove the complexity of EDI and to help you navigate the healthcare payer bureaucracy.
| Phone: | (602) 439-2525 |
| Support E-mail: | support@solace-emc.com |
| Office Hours: | 6:00 a.m. - 4:00 p.m. Mountain Standard Time Monday through Friday excluding company holidays |
customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
