Getting Started Check List
Installed, Are you ready to send?
This document assumes you have already installed SolAce EMC. If you are using SolAce EMC as a claims entry product only, please skip any references to print files or mapping in this document. Sign in to SolAce using the default username of admin and password of admin, unless you were assigned specific login information. Then visit the screens referenced below to check your setup. System Options Go to Setup/User Options and check that you have a print file path specified. If you will be importing claims it saves some time to put your print file path here, otherwise you will have to choose it each time you go to import or map your print file. Mailboxes Go to Setup/Mailboxes and confirm that you have at least one mailbox on the list. You should have one mailbox for every electronic receiver that you want to send electronic claims to. (For example: Palmetto GBA for Railroad Medicare claims and/or National Government Services for Durable Medical Equipment claims.) Providers Go to Setup/Providers and check that you have all of your "billing" entities on the list. Add any that are missing. (Group Practice, Group Provider, Solo Practice Provider, or Organization) Payers Go to Setup/Payers and check which payers are associated to an electronic mailbox under the "mailbox" column. Only payers linked to an electronic mailbox will be available for your use in electronic billing. All others will only be useful for printing paper claims out of SolAce. Mapping If you will be importing claims from a print image or comma-separated (CSV) file go to Setup/Maps and double-click on your active map. Make sure the boxes are linked to the data on the mapping screen. Use the Ctrl+PgDn and Ctrl+PgUp keys to page through your print file and see if it looks consistent all the way down. Critical fields to have turned on include PAYER-NAME, INSURED-ID, INSURED-ID2 (or INSURED-ID-PAGE2), SVC-OFFSET, and PROVIDER-ID. Test your map by importing your claims to see if it was able to pick up all of the data from your file. Transmission If you are on the online hosted version of SolAce you should not have to worry about this, the system operators should be taking care of this aspect for you. If you transmit to modem-based destinations, visit Setup/User Options and click on the Modem tab. Press the Test button at the top to make sure SolAce is able to read your modem and confirm that your dialing properties for making calls are entered properly in the boxes below. If you transmit to Internet-based destinations you just need to be sure you have Internet connectivity on the workstation where you use SolAce. If you transmit to dial-up networking destinations you will have to have a dial-up networking (or PPP connection on Mac/Linux) setup in whatever manner your operating system requires.customer Testimonial
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.
