Warnings after Import

Warnings after Import After clicking “Continue” at the Import screen, if SolAce found problems in your batch, you will be automatically redirected to the Claim Editor screen so that you may fix your errors. Common problems experienced at this stage are as follows:
  • If SolAce does not recognize the payer ID that your practice management system generated in your print file, a pop-up box asking you to set up an alias for that payer will appear. At this time you can select the appropriate payer from SolAce’s Payer List and create an alias for it so that every time it reads the print file and sees the unrecognizable payer name it will know which payer ID to link it to in the SolAce payer list.
  • If SolAce does not recognize the provider ID generated in your print file, you will be prompted to select the appropriate provider from the SolAce Provider List. To prevent this from happening again, you should check the provider ID entered in your Practice Management System and confirm if it matches the Provider ID you entered in SolAce for that specific provider. If a Pin-Override is necessary, one can be created in the Setup/Providers/Provider File/PINOverrides section.
Possible Problems and Causes: Problem Warning Message:” Solace does not recognize the payer name…”
Cause The Payer name entered in the print file and SolAce's payer list does not match. Solution Create an alias for the payer by selecting the appropriate payer from SolAce’s Payer List. This will let SolAce know which payer to send your claims to when it reads the payer name printed in your print file. NOTE: Users tend to click “Ok” when prompted to create an alias and choose the first payer on the payer list instead of actually searching for the proper payer. This leads into claims going into the wrong payer and mailbox. To check if the wrong payer was selected during a previous setup, you may type the payer name used in the print file into the Payer List’s “Find” box and SolAce will search for the payer the alias was created in. Once the payer is found you can double click on it to see its properties and remove the name placed in the “Aliases” box and place it under the correct payer ID’s “Aliases” box. Problem Warning Message: “Billing Provider or Group ID must match to an entry…” Cause The Provider ID entered in the print file and SolAce’s Setup/Provider/Provider File does not match. Solution
  1. Double check your Provider ID and NPI entries in your practice management system and SolAce’s Setup/Providers/Provider File screen and confirm that they are correct.
  2. Create a PIN Override for the provider ID in the Setup/Providers/Provider File/PIN Overrides section.
NOTE on PIN Overrides: PIN Overrides are necessary in cases where a payer requires a different PIN when billing electronically than what is normally printed on your claim form. Or, your practice management system may only support one PIN for paper claims, and you need SolAce to handle multiple PINs for your electronic claims.

customer Testimonial

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customers From our customers

I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.

Shani Madaminova,
Best Home Care, Inc
Jersey City, NJ

SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.

Susie Doran Carter, Westcare Management, Inc.
LTC Medicare Consultant and Billing Service
Salem, OR

I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.

Carolyn Boles
From the office of Donald J. Boles Jr. MD PC
Tempe, AZ

SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.

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Idabel, Oklahoma

Easy to use, Customer support has always been excellent, Thanks SolAce Team.

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IT Administrator
Dublin, GA

I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.

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