The following process must be completed prior to initiation of electronic claims submission or inquiry to Magellan Health.
In order to register for electronic claims submission, you must first send an email to Magellan EDI Support at the following address:
In the email please let them know you wish to be a direct submitter and you already have software to create HIPAA-compliant 837's (electronic claims). Provide your company name, NPI, tax ID, contact information, and request to be assigned an IT Analyst to guide you through the process.
You will also need to visit their EDI Testing Center and register for an account by going here:
If you need assistance with online registration, please call our office number at 602-439-2525 and press option 1 for Support.
Once registration is completed you will begin EDI Testing.
EDI Testing is done once the following tasks have been completed:
- Download the companion guide (we have this guide as well so no need to read through it, just download then mark task completed)
- Complete EDI Survey (call us if you have questions)
- Internal Review of Survey (this task will be completed by the EDI analyst after review of your EDI survey. They may contact you with questions)
- Upload and validate 1st EDI test file (we will help you with this step, please call Support)
- Upload and validate 2nd EDI test file (please continue working with your SolAce support representative. This test file must not be a duplicate of the previously submitted batch.)
- Mark the task to indicate you are completed with testing
Once testing is completed, you should be assigned a logon and password for their Production site. You will need to give this information to your SolAce support representative. If you wish to contact Magellan directly with additional questions, their number is 1-800-450-7281.
If our software vendor information is requested at any time during this process, please refer to the table below.
Our Vendor Information
|Vendor Name - AXIOM Systems, Inc.|
|Contact - EDI Team|
|Vendor Code - N/A|
|Phone - 602-439-2525|
|Fax - 602-439-0808|
|Address - 241 East 4th Street, Suite 200|
Frederick, MD 21701
|Software Name - SolAce EMC|
|E-mail - Support@SolAce-emc.com|
From our customers
I am very pleased with our SolAce billing software and how easy it is to navigate. They have a great team who can train you to do billing even if you don’t have billing experience. Special thanks to Cathy, Gigi, and Skyler who always helps me out every time I have issues.
SolAce is awesome software. I absolutely LOVE it. For over three years I have used this software daily for multiple long term care facilities to submit claims to various MACs, Medicaid, and Medicare Advantage and Supplemental Insurance carriers. It is convenient, simple to use and far less costly than any Clearing House software I had explored. The ability to import from my Practice Management Software and Therapy Providers has reduced any RTP claims edits and denials are a thing of the past. Customer Support is “Johnny on the spot”, but terrific as they may be, it gets better - RARELY do I need to call. LOVE IT, LOVE IT, AND LOVE IT.
I think our medical office was one of the first to use SolAce in the mid 1990’s and we are still using it today for all of our electronic billing because it works ! It was simple for our staff to learn and it integrated easily with our accounting/billing program. It has been especially nice to know that the Axiom staff is there when Medicare changes something and they are right on it. They made the 5010 change a simple process plus made educational seminars available to us. Thank you to all the Axiom/ Ivertex professionals who have helped us for the last 15+ years.
SolAce has been a valuable tool that has been a life saver for my billing service for years. It has allowed me to bill professional and institutional claims with ease. Customer service @ SolAce is top rated in my opinion. The SolAce product is very user friendly and affordable. Thank you SolAce team for a great product.
Easy to use, Customer support has always been excellent, Thanks SolAce Team.
I am a new client and was having a tough time getting everything set up just right. I had to make calls to CEDI and when I called back the rep I spoke with prior even helped the 2nd rep to make sure I got all the info I needed. They definitely work as a team. Within a short period of time they had my system up and running. I never could've done it without them.
Awesome customer service every time!
I can't tell you how wonderful it is to work with your agency. They are courteous, knowledgeable,friendly, and a joy to work with - I can't say enough. Thank you!!
The service was very good. Phone answered promptly even though it was around 6 p.m. my time. Very courteous and helpful. So far I have had really good experiences with your support team.
The follow-up is outstanding - whenever there is an issue I am contacted to be sure that all is working well and to my satisfaction.
Everyone in your company is very helpful and pleasant, and they always have the quickest response time on fixing the situation.
Tech was very helpful, very patient and very professional. She knew of the issue quickly and stayed at hand until issue was resolved. Very satisifed with the service.